Policies & Support
Written notification of course withdrawal is required and must be submitted via email to firstname.lastname@example.org. After receiving written notice, our team will confirm your refund amount according to the following schedule and provide you with the required tuition refund forms for you to complete. Please note that all refunds are processed in the form of direct deposit or paper check within 4-6 weeks. Tuition refunds are calculated according to the following schedule:
- Prior to 1st class meeting: 100% less $55 withdrawal fee
- After 1st class meeting: 80% less $55 withdrawal fee
- After 2nd class meeting: 50% less $55 withdrawal fee
- After 3rd class meeting: no refund
- Please note that students dismissed from the program due to code of conduct violations do not receive refunds.
COURSE CHANGES & CANCELLATIONS
Moore reserves the right to withdraw courses, alter its curriculum, change instructors or modify tuition. Portions of this publication are subject to change without notice. Courses not meeting minimum enrollment are canceled. All attempts are made to notify registered students before the start of the course and all course fees are refunded within 4-6 weeks. After notifying students of course cancellations, our team will provide you with the required tuition refund forms for you to complete.
WHAT'S THE DIFFERENCE? CREDIT VS NONCREDIT
- Students registering for the CREDIT section of any course receive homework, grades, and report cards. Upon successful completion of any course, credit students have access to an official transcript with 2 transferrable college credits. After completing 8 total courses, students taking courses for credit are eligible to graduate from Moore with an official Certificate signed by the President of the College.
- Students registering for the NONCREDIT section of any course do not receive the academic items or official documentation listed above. Noncredit courses may not be applied toward an official Certificate and cannot retroactively be changed to the credit section of a course.
ONLINE REGISTRATION GUIDE
All standard non-discounted course registrations are conducted via Self-Service, Moore’s online registration portal. If you haven’t used the system before, please read through the following steps below to ensure a successful and complete registration process.
- We strongly recommend using Google Chrome on a desktop computer or laptop to register. Before you register, please allow pop-ups and cookies and plan to prevent system timeouts. Have your payment method ready and complete the following steps without your computer idling to avoid incomplete registration. We accept Visa, MasterCard, Discover & AmEx.
- Select your course using the registration link in the course description
- Hit "ADD"
- A pop-up window will appear – select "proceed to registration"
Didn't receive a confirmation email? Please send your full name and the course you have selected to email@example.com. Your payment may not have been processed successfully.
We welcome all kinds of learners to our ACE programs! Moore’s BFA graduates are entitled to a 20% discount. Senior Citizens (62 years of age or older) are entitled to a 10% discount with age verification. Discounted registrations cannot be made online - if you qualify, please submit your Student Information & Permissions Form as your course registration. After submission, please call us at (215) 965-4030 to complete payment for your course.
REQUESTING A TRANSCRIPT
Complete your official transcript request any time using Parchment, Moore's secure official transcript request portal! Official transcripts orders are $12 per copy.
CERTIFICATES & GRADUATION
Upon successful completion of the 8th and final course in any given certificate course sequence, CREDIT students are considered official Moore Alumni and must submit their Certificate Review Request Form to receive documentation of completion. After submission and review, official certificates are hand-produced and mailed to the address provided within 2-4 weeks. Official certificates are signed by the President of the College and the Managing Director of Continuing Education. Certificate program alumni are strongly encouraged to stay in touch by joining Connect Moore, our official job board and alumni networking platform.
ACT 48 REPORTING & ELIGIBILITY
Moore is a Pennsylvania Act 48 Approved Provider and all credit courses offered by the College satisfy Act 48 regulations. To request a course be reported to the Pennsylvania Department of Education, please email firstname.lastname@example.org.
ONLINE STUDENT SUPPORT
Online classes enable the Moore community the convenience of studying anytime from anywhere. Moore's online classes provide students with visually–rich interactive learning. Nervous about learning online? Adult students learn to navigate the online classroom, gain familiarity with online communication, and get a sense of the dynamics of online interaction as the course begins. Before class gets started, get connected to a strong wifi source, test your Moodle login, and make sure to obtain your Zoom link from your instructor. If all else fails, use your intuition and remember that Google is your friend!
Having trouble? Don't panic, our team is here to help! If you are experiencing technical or hardware issues, please submit a ticket and notify your instructor of technical difficulties. If you are experiencing login credential issues, please contact our team at email@example.com.
STUDENT CODE OF CONDUCT
Students are expected to follow general behavior rules of being respectful of each other, the instructor and staff, as well as the College facility. Inappropriate behavior will not be tolerated and Moore reserves the right to dismiss students from the program. Students dismissed from the program due to code of conduct violations do not receive refunds. “Disruption” or “inappropriateness,” as applied to the educational setting means behavior that interferes with normal educational functions. Examples include, but are not limited to, inability or refusal to comply with direction; excessive demands that impede program staff's ability to address the needs of our larger community; bullying, physical threats, personal insults, bodily harm, bodily modification, consumption of illegal substances, illegal underage activity, and any illegal acts. Failure to adhere to these guidelines could result in disciplinary action and the involvement of security and law enforcement.
STUDENT SERVICES & DINING
The following student services are available to Continuing Education students:
Moore's Dining Hall serves three meals daily Monday through Friday, and two meals on Saturday and Sunday. Adjacent to the Dining Hall is the cozy and comfortable Jane's Corner with a fireplace and multiple sofas for catching up with friends or studying between classes, as well as a convenient grab-and-go cafe. Please contact General Manager, Michele O'Neill at firstname.lastname@example.org to discuss any special dietary needs. View daily menus at the Dining Hall here.
We will continue to follow guidelines from the CDC and the City of Philadelphia Department of Public Health regarding COVID-19. Safety measures include:
- It is strongly recommended that all eligible ACE students attending on-campus classes obtain COVID-19 vaccination prior to arrival at their first class meeting.
- At this time, masks are required for all on-campus students, including Adult Continuing Education students.
- Distanced classroom and studio setups
- Ample sanitizing spaces across campus
For the latest updates on our health and safety policies, please visit moore.edu/coronavirus
Email our team at email@example.com or contact us at 215-965-4030!